Warranty

CONSUMER GUARANTEES ACT 1993

We fully comply with the Consumer Guarantees Act 1993 (‘CGA’) so please be confident with your consumer rights and our responsibilities.

The CGA does not apply where the goods have been used in a manner, or to an extent which is inconsistent with the manner or extent of use that a reasonable consumer would expect to obtain from the goods; and the goods would have complied with the guarantee of acceptable quality if they had not been used in the manner or to that extent.

WARRANTY INFORMATION 

Our products come with 12 months manufacturer’s warranty otherwise stated. You can check the warranty details in the product description of the website. Any physical and liquid damages will be not included in the warranty period.

RETURN TO BASE WARRANTY

RTB (Return to Base) means the buyer pays for returning goods to us, we will fix or replace and pay for sending it to the buyer. We are gladly to exchange damaged or faulty products which are under the warranty period but you will be liable to return the product at the same store where you have purchased it. For more details, please contact us on 0800 546 484 or email us on ad***@****************eb.cloud. Living Space reserves the right to repair or replace any product that falls under the normal warranty conditions.

The warranty does not include the damage, worn, colour change, fade and mould. 

Furniture is handcrafted with natural material like wood, so every piece of furniture would be unique in nature.  

All lounges, dining and other type of chairs are breakable if misused like dragged, thrown etc.

This warranty is our promise that your product will be free from manufacturing defects and faults in materials or workmanship when used in a normal residential setting and cared for as recommended. It sits alongside your rights under New Zealand law (including the Consumer Guarantees Act and Fair Trading Act).

What’s covered and for how long

• Custom Aluminium Canopies: 10 years on the aluminium frame and fixed roof components against defects in materials and workmanship.

• Carports: 5 years on the aluminium frame and fixed roof components against defects in materials and workmanship.

• Outdoor Blinds: 5 years on aluminium frame, guides, brackets and hardware; 2 years on fabric and stitching for cracking, seam failure, or premature tearing under normal use.

Notes on finishes: Normal UV fading or colour change of powder coating is not a defect. However, if powder coating peels, blisters, flakes, or corrodes under the film in normal conditions, that is treated as a defect and is covered during the relevant period.

What’s not covered

This warranty does not apply to damage caused by:

• Natural disasters or extreme weather events, including storms, hurricanes/cyclones, tornadoes, earthquakes, and floods.

• Accidents, misuse, or neglect, such as overloading frames, standing on roof sheets, or leaving blinds down in strong winds.

• Improper installation or modification not carried out by Living Space or our approved installer (including drilling/cutting after install and non-approved parts).

• Normal wear and tear, including fading or colour change in powder coating over time, fabric creasing, and minor cosmetic marks within industry tolerances.

• External factors such as fire, vandalism, or impact, as well as chemical exposure (e.g., salt spray, pool chemicals, fertilisers, cement dust, industrial fallout) where recommended care is not followed.

• Third-party or trade damage occurring after our installation (e.g., roofers, painters, scaffolders).

What “normal residential use” means

• The product is installed by us or our approved installer.

• You operate it in line with our guidance (for example, retracting blinds in strong winds and keeping gutters clear).

• Routine cleaning and care are carried out (see care tips below).

• The product remains at the original installation address in New Zealand.

Care & maintenance (helps your product last—and helps any claim)

Powder-coated aluminium (all products)

• Rinse with fresh water monthly (coastal/industrial areas: fortnightly).

• Wash with mild pH-neutral soap and a soft cloth/sponge. Avoid abrasives, acids/alkalis, citrus, bleach, and strong solvents.

• Rinse well and dry to reduce water spotting.

• Touch up chips or deep scratches promptly to protect the coating.

Canopies & Carports

• Keep roof panels and gutters free of leaves and debris so water drains freely.

• Do not walk or place loads on roof sheets.

• After severe weather, visually check fixings and brackets. If anything looks loose or stressed, contact us.

Outdoor Blinds

• Retract in strong winds and before storms.

• Ensure fabric is dry before rolling up to prevent mildew and creasing.

• Clean fabric with lukewarm soapy water; rinse thoroughly and air dry.

• Lightly lubricate moving parts with a silicone-safe spray (avoid the fabric).

Regular care prevents early deterioration and supports any warranty assessment that the product was used as intended.